Payment through an outsourced service

Thanks to Winners' third-party payment service, your payment is completely secure. The amount paid is deposited in the payment intermediary's account throughout the transaction period until delivery. This way, we guarantee that your money is safe until you receive your watch.

Authenticity Guarantee

All of our suppliers are committed to selling only authentic watches. If you have any questions about the authenticity of the watch you purchased, please contact the Winners support team within 15 days. In the rare event that you encounter a problem, you will receive a full refund.

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Global Money-back Guarantee

Is the watch you received defective or not meeting your expectations? No problem! You have 15 days to make use of the money-back guarantee and we will refund the full purchase amount. This guarantee is valid for both domestic and international purchases.

Returns Made Easy

1. Inform our customer support team

Contact our customer support service by email or WhatsApp on +55 61 996073964 within a maximum period of 15 days from the date you receive the watch. We will then confirm receipt of the return request within the established deadline and inform you of the steps to follow.

2. Ship the watch back, insured for its full value

Return the watch to the address provided by your attendant in the original packaging, with all the items you received together. Return costs are normally borne by you.